Booking & Refund Policy

1. How Booking Works

Planr is a trip-planning and discovery platform. Hotel and activity listings shown in the app are sourced from third-party providers. When you tap ‘Book Now’, you are directed to the relevant third-party provider to complete your booking. Planr does not process payments or hold reservations on your behalf.

2. Third-Party Provider Responsibility

All bookings, pricing, availability and fulfilment are the sole responsibility of the third-party provider. Planr makes no guarantee regarding:

• The accuracy of prices or availability shown.
• The quality or safety of any accommodation or activity.
• The performance of any third-party booking service.

3. Refunds & Cancellations

Refund and cancellation rights are determined entirely by the third-party provider’s own policy. Planr has no authority to issue refunds or cancel bookings made through third parties.

If you have a dispute regarding a booking, you must contact the third-party provider directly. We recommend reviewing the provider’s cancellation policy before completing any booking.

4. Planr Account Charges

At present, the Planr app is free to use. If we introduce paid features or subscriptions in the future, we will notify you in advance and obtain your consent before any charges are applied. Any Planr-specific charges will be subject to a separate refund policy published at that time.

5. Currency & Pricing

Prices displayed in the app are provided by third-party data sources and may not reflect real-time availability or final checkout prices. Always confirm the final price with the provider before completing a booking.

6. Contact

Booking queries or complaints about third-party providers should be directed to the provider in the first instance. For Planr-specific concerns:
admin@planrtravel.com
www.planrtravel.com